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Ordering and Delivery Terms
Please read this section before placing an order.
TERMS & CONDITIONSㅤPRIVACY POLICYㅤCUSTOMER SUPPORTㅤFREQUENTLY ASKED QUESTIONS
We strive to provide the best possible service to our customers and process all orders as quickly as possible. By purchasing our equipment online, you automatically agree to the following terms and conditions:
01. All orders placed on this website must be paid in full before they are shipped by our company or our partners.
02. All products must be inspected upon delivery, and any damage must be reported to the seller immediately.
03. The seller reserves the right to cancel any order due to payment issues or other unforeseen circumstances.
If you have any questions, you can ask our specialists. Simply fill out the contact form and submit your question. Our representatives will respond as soon as possible. You can also contact us using any other convenient method.
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Payment and Delivery Methods
Payments
● Online payment by bank card (LiqPay). Place your order and pay for it directly on our website. If you choose to pay via a LiqPay invoice, the invoice will be sent to your email so you can complete the payment
● Bank transfer. Place your order and you will receive an invoice that can be paid using any bank card.
● Credit payment. Available to individuals under a 0% financing program for the purchase of energy equipment. Supported by the following banks: PrivatBank, Oschadbank, Ukrgasbank, Sense Bank, and Globus Bank. Maximum financing amount: up to UAH 480,000.
Delivery
● Nova Poshta. Delivery is available throughout Ukraine to the nearest Nova Poshta freight branch. Shipping costs are calculated during checkout and depend on the weight and dimensions of the order. Once your order has been shipped, we will send you a notification with the express waybill number.
● Ukrposhta. Delivery is available throughout Ukraine to the nearest Ukrposhta branch. Shipping costs are calculated during checkout and depend on the weight and dimensions of the order. Once your order arrives at the branch, you will receive an SMS notification.
● In-store pickup. Simply place your order online, and once it has been confirmed, you can pick it up in person at a convenient time. You will receive a notification when your order is ready for pickup.
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Our Locations
Visit Our Showroom
Head Office, Kharkiv
+38 (095) 717 37 72 | oc.neergau%40olleh
Apt. 117, 1 Sadova Street, Khroly, Kharkiv Region
Warranty Terms
Equipment purchased from our showroom is covered by a warranty of up to one year from the date of purchase. The warranty does not cover consumables, mounting hardware, or packaging.
● If any equipment purchased from our showroom has a manufacturing defect, we will replace it free of charge.
● If equipment purchased from our showroom is damaged due to an accident or normal wear and tear, we will repair it for an additional fee.
● We reserve the right to refuse warranty service or a product return if it is found to have been damaged due to improper use or negligence.
Return Policy
● Returns are accepted within 14 days of purchase. All returned items must be in their original condition, including all original packaging and labels.
● Customers are responsible for return shipping costs and for ensuring that all items are securely packaged for transportation.
● We reserve the right to reject any return that does not comply with our return policy. Shipping costs are non-refundable.
● Refunds will be issued to the original payment method. Please allow 5–7 business days for your refund to be processed.
If you need warranty repair service or would like to return a product, contact our managers using any convenient method. We will do our best to assist you as quickly as possible. If you experience any difficulties with your order or payment, feel free to contact us by email or phone. Our customer support team is available 24/7.